Bought an Epson ET-8550. Had a few issues from the word go. Reached out to customer service and got cut off. Picked it back up again a few months later as no better. Used the chat support. Had my issue escalated and an amazing person called JEAN made multiple attempts within 24 hours to call me and help solve the problem. Judged the issue on the facts and merits and solved my issues with warranty replacement solved within 36 hours! Back up and printing with all problems solved!Jean gets 5 stars, Epson lost 1 star for it breaking in the first place, but they sorted it!
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