It’s rare I leave a review for anything but I feel so strongly about Epson ! Absolute disgusting customer service you get from Epson. I have been a customer a few years now and started with the readyprint subscription, so far into it they kept saying there was a problem with my few quid monthly payment, everytime I tried re-submitting my card to pay it wouldn’t let me and then they kicked me off my plan even though the problem was at their end, I found out why though… Because I had to start a new subscription for less pages but the same monthly cost ! I did this because they would not discuss and blatantly said I had to start a new subscription but they have you where they want you once you have purchased a printer from them. Now I have just moved house and had to change my bank account address aswell as name at the same time and the payment didn’t go through, so they have sent me an email saying they will try to take the payment again in the 12th March but I’ve gone to try pay it earlier and they have kicked me off my plan again, and guess what, you guessed it, I have to start a new subscription at a higher price for less pages again ! It’s not even about the few quid a month, it’s the principle ! They are sneaky and deceptive! It’s the injustice of it. And you can NEVER get through to speak to someone on the phone ! I’ve tried 3 numbers this morning and none ring out ! An absolute nightmare of a company to deal with ! Honestly, don’t buy from them, go elsewhere! I begrudge starting a new subscription now and would rather smash the printer up with a hammer than give them another penny.
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