I bought an Epson printer from John Lewis. There was a £50 cashback promo at the time. Applied. Hadn’t heard from them or received the money. Spent a long time trying to find a customer service number or helpdesk in order to establish what the delay was. Eventually found ‘track my order’ on the website and discovered that my request had been declined. Managed to find a phone number, explained what had happened. A guy sent me a link that had nothing to do with my issue. Finally found the page that I needed to have a second go at sending the claim and guess what? I’d exceeded the time to make a claim. This is automation gone mad. Customer services is non-existent and, when you do reach someone, incompetent.I wish there was a happy ending to this saga. Further to posting the above a lovely lady from ‘customer services’, listened to my gripe and said she would recommend that I receive my £50. ‘Just give us 30 days’ (not unreasonable). 5 weeks later I’m still waiting. Even when this company has an opportunity to reverse a bad review they fail miserably.
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