Shocking company and shocking car charging technology. They take EUR 48,40 from your bank as a deposit yet your usage might actually be as low as, say, EUR 5! If you charge on a Friday morning as I did last week, I still haven't the refund in my bank account. They actually took EUR 48,40 twice from my bank due to a plug connection issue. So I'm EUR 96,80 down and no refund yet as of midday Monday (3 days later)! Totally inappropriate and unethical for Equans to be taking peoples money for no service, like this. Is it illegal? Don't use!
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