This review is about Equans in East ManchesterI received a letter on 11th January from these clowns (the letter was dated 6th January 2025!) telling me I had a gas safety check booked in on 15th January, although they had not stated any particular time! The letter went on to say that if I had a problem with this date, I could call the number in the letter or email the email address in the letter. I chose to send an email. In my letter I explained that 15th Janaury was not convenient for several reasons. 1) I couldn't really get time off work on 15th given it was a couple of weeks after our Christmas break and the company I work for weren't allowing paid time off for that reason. and 2) they had literally only given me two working days notice!. I didn't get a response to this email.Surprise! On Wednesday 15th January, a gas engineer turned up at my flat. I wasn't there so couldn't let them in (I was at work... I have a Ring doorbell). When I got home that night, the engineer hadn't put a card through my letterbox telling me they had missed me and could I ring their number to re-arrange?. No, they hadn't put it through my letterbox. They had taped it to the main front door of this 64-flat building I live in... Totally unprofessional. Anyway I rang their number to try and re-arrange the appointment only to get a message telling me that at busy times, I might be kept hanging on the phone for over an hour before they could answer my call! I didn't get through to anyone. I left a message which their answer machine said they would try to respond to within the next 24 hours!Equans is an absolute joke! If I could leave no stars, I would.I should perhaps add that I have Bi-polar Disorder and this kind of incompetence really triggers me.
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