Oh Dear.. Where to start? (And yet - some of the workers are really good!)This is emotionally hot for me, 'scuse if if i go on a bit...EQUANS got to 'do up' our block, De Beauvoir, in Hackney - some of the neighbours complained, but the work WE had done was actually pretty top notch, perfectly decent, until....One of the window fitters missed his step, trod on a radiator - water everywhere, pipes hanging out - ok s..tuff happens on Building Sites, working on homes, and we LIKED the Windows guys, we did NOT wish to get them in trouble, but the RESPONSE was....Site Manager Paulius Cibulskis appears, with 2 'Resident Liaison' Officers in tow - his first words were "did you do that?" .. "maybe it fell off by itself" and "did you install this radiator?" He turns the radiator taps off (radiator fallen onto the carpet, water still leaking from the pipes, not even Hot water will come on now) - as a 'lodger' I simply rent a room here, so they've been trying to blank me, as Witness to the event.. Michael, the actual Tenant came in when he heard the crashSo, they're sat on our sofa, and Michael asks "look I can't go on like this, cant you get one of YOUR plumbers over? This is an emergency!" RLO's Alex Saunders and Saron --- just looked on dumbly, not a WORD to help us - EQUANS are a 17 billion Dollar multinational, I'm sure Mr Cibulskis could have easily located an emergency Plumber to deal with things, if he didn't want to write this up as an 'incident' One of the RLO's made a call to Hackney Manager Ms Collins to say a repair was needed, that was the limit of their involvement - leaving us in a 2 month nightmare, requiring non stop fan heaters (a sizeable contribution to our electric bill) to heat and dry the room outThe '2 months to resolve' was partly due to problems and wait times in Hackneys system, but the Liability remains EQUANS' alone - yet NO one in Hackney Council OR Equans has helped us - its been about a year now!Ms Collins accused me of 'Bombarding' poor EQUANS with messages, in trying to get them to respond - when she said this, I stepped up to contacting SENIOR Resident Liaison, Hackney Works Team, Hackney Management.. Nary a word back, of course....Until recently, after a threat of Legal Action, we got an email back from Sharon Bandelow, Senior RLO, who put us through to Cust Care Manager Tony Doyle - after a positive sounding 'Conference Call' with Michael and myself, he promised to talk to EQUANS Divisional and Works managers, and report back - then silence! I guess management told him 'keep schtum' and we'll go away - well, good luck with that, and thank goodness for sites like Trustpilot! Not ONE wanted to help us - we'd like to be compensated after all this hassle!Remember folks a 'Small Claim' Action only costs about 100 quid, you just go the the gov uk site and fill the form in - I recommend taking the fight straight to the top, EQUANS CEO (Chief boss) for UK/Ireland isJean-Philippe Loiseau1St Floor, Neon Q10 Quorum Business ParkBenton LaneNewcastle Upon TyneNE12 8BU Hopefully he'll be furious about his Line Managers lower in the chain not dealing with cases, and sackings may ensue!Best of Luck
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