The phone ai does not work. It does not register most number inputs or spoken words. I spammed numbers to get a representative who said they couldn’t help me and gave me another number to call; I asked if this would lead me directly to an agent or would it be more AI because it took half an hour to get through to her. She said it would be an agent. It was not, it was the same AI routine again, glitchy and not working at all until I spammed numbers again. Tried online to freeze credit and it gave me a number and same issue with garbage AI that doesn’t work at all.
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