I have never had such a bad experience with any company like Equifax customer service. I called because I check my credit constantly. I noticed that in Dec I had a good score and when I check in Jan out of no where my score went down 40 points and there is no reason any where. I checked transunion and all is fine also in Experian. I called customer service and Rep who obviously had no clue what he was doing tells me that my score went down because of an account that hadn't been reported to my credit 10 years ago. I informed I have never paid anything late in my life everything is on autopay and how is it that something of 10 years ago can be added now that makes no sense. He actually tells me el that's what it is like it or not. I hung up called again and got this lady that actually said I don't see any reason for your score to have gone down like that it must be another system issue I'm going to open a ticket please call back in 5 days. I called they said yes a ticket was item but nothing can be down. They sent me a copy of my credit report which shows absolutely nothing wrong yet they screwed up my score and I had to live with it. This is the worst company ever and should really be liked into in a deep investigation. Thank God I'm able to prove my score with Transunion and Experian who haven't screwed up my information. Customers should have the option to pick what companies should keep their credit score and I'm sure Equifax would be out of business within a month.
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