I attempted to obtain my free credit report and found the process unnecessarily cumbersome and intrusive.I was required to provide three forms of ID multiple times, complete three separate selfie verifications, and repeatedly re-enter information due to the AI system misreading my details.I was then stuck in a repeating web loop with no clear resolution. The only communication I received was a generic email directing me back into the same broken process.Attempting to lodge a complaint or get help through the website was equally frustrating — after multiple attempts, the submission button would not work, and the process led nowhere.What should be a simple, legally entitled request became stressful and distressing. Very disappointing experience
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