I tried to transfer money after I changed jobs and had a new retirement fund. The customer service was really short, demeaning, and rude. They would talk down to me and put all the blame on me. I had to resend paperwork three times on my own dime, each time it was a new issue that nobody had explained prior. This was frustrating for me but apparently their customer service doesn't care about the customers. NEVER using or recommending
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