My wife emailed on 9/6/25 requesting a quote for secondary glazing. Silence. I phoned on 11/6 asking what's going on. A call back promised. Eventually a call stating the email went to a 'Brendan' who was on holiday (out of office reply anyone?) and would call me Monday (16/6). Silence. I call today 18/6 (reluctantly as this has NOT been encouraging to say the least) explaining the lack of anything, no apologies, put on hold to eventually hear the dreaded "How can I help?". I said I'd already explained everything to which she repeated (with a tone as if I was testing her patience) the scenario. So why " How can I help"??? I was exasperated. By her tone you'd think I'd inconvenienced her. No apologies for the utter silence since our initial enquiry. I hung up before I lost my temper. They failed in every nauseating claim of excellence and professionalism on their website and that was before anyone actually turned up. There's no excuse these days for poor to non existent communication. If that's their acceptable standard then I'm glad it's going no further. We're going elsewhere.
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ERG Scotland, a local family business, began life in Invergordon in 1974 as Easter Ross Glass. Since then, over more than 40 successful years, ERG have gone from strength to strength, adding further products and services to their range. Now the company have one of the widest ranges of windows, doors, conservatories, orangeries and secondary glazing in the Highlands and Moray.
ERG delivers the very highest quality products, workmanship and service; every year, our customers return and recommend their services to their friends and family, so that over 80% of our work originates from recommendations. We travel across the Highlands and Moray, helping to bring the outside in, with some amazing views afforded from the conservatories and windows they install.
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