I ordered a Seiko 5 Sports 42.5mm Black Dial & Stainless Steel Bracelet Watch on Tuesday and selected express delivery, with an expected delivery date of Thursday. The watch was intended as a gift for my son, so the delivery date was important.
After receiving only the initial order confirmation email, I had no further communication. Then, late Thursday morning — the very day it was due to arrive — I received an email informing me that the order had been cancelled due to stock issues.
Cancelling an express order on the day of expected delivery, with no prior notice, no apology, and no attempt to offer an alternative solution, is extremely disappointing and unprofessional. If there was a stock issue, this should have been identified and communicated much earlier.
Very poor customer service and a frustrating experience. I would not purchase from Ernest Jones again and would not recommend them to friends or family.
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