On October 16th, I ordered an eSIM.me Card | SINGLE 2 for €42.23. I purchased the following internet credit on the eSIM marketplace: eSIM Local | API50-S | 155789 | RUS | 15 Days Pass | FUP-500 for €37.70.Unfortunately, this package didn't work: I didn't have internet access a single day during my 14-day trip in Russia. And because I couldn't make calls (meaning I could only make regular calls, which cost a lot of money), I always had to wait until the evening at the hotel before I could email customer service, because I only had internet in the hotel due to the hotel wifi. During the first week, I did receive occasional replies from te customer service, although it sometimes took a while. These replies were likely sent by different employees because they constantly contained different recommendations and I kept having to change new settings. Finally, on November 1st, I received a reply stating that I hadn't needed to change anything and asking me to reset everything to the original settings. Because of the many changes I'd initially had to make based on their advice, I couldn't immediately recall them. I then replied, stating that I had made several changes to the settings precisely on the advice of customer service. I included screenshots of all the current settings and the eSIMme app. In this email, I also stated that I was very disappointed with this product because it doesn't work and that I apparently haven't received adequate assistance yet, as the product hasn't worked even once. I also asked what the next steps would be: whether I had bought everything for nothing, whether I could save the internet credit for a future trip, or whether I was eligible for a refund. Finally, I indicated that I would be very grateful for any further assistance regarding a possible solution. I sent this email on November 3rd, but I never received a reply. I was in Russia until November 9th, and the eSIM.me internet didn't work for a single day during those 14 days. I therefore warn anyone who thinks this is a good solution for a trip to Russia: it does NOT work there. But what I find most disturbing is that they never replied to my email on November 3rd, even though they stated that this product included support, and they simply left me without internet access. I find that extremely disappointing and unprofessional. Because even if they did think it was my deductible or my fault, they could at least have responded and indicated that, as far as they're concerned, they've done enough to help me and there's nothing more they can do. That would at least have been fair.
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