I ordered a SIM card from 5ber over two months ago, and it never arrived. I have repeatedly tried to get help from their customer service, but they have ignored my concerns and refused to take responsibility. Instead, they have provided generic, copy-paste responses that offer no real solution.When I pointed out that the tracking stopped updating, they ignored my concerns for weeks. Eventually, when they admitted they couldn’t track the package, they made it my problem—giving me a random phone number to a government agency and telling me to track it myself! This is unacceptable.📌 Key Issues with 5ber:❌ Failed to Deliver – The package has been lost, and they are unwilling to take responsibility.❌ Ignored My Requests for a Refund – Despite multiple requests, they refuse to process a refund for an item I never received.❌ Terrible Customer Support – Representatives Bonnie, Ada, and Cathy all gave templated responses with no real effort to assist.❌ Misleading Shipping Promises – They claim 3-15 business days, yet after two months, my package is still missing.❌ Zero Urgency or Care for Customers – I explained that I need the SIM card urgently for international travel, but they do not care and refuse to help.💡 Final Verdict:If you’re thinking of ordering from 5ber, DON’T DO IT. They are unreliable, refuse to take responsibility for lost shipments, and completely ignore refund requests. Worst customer service I have ever dealt with! 🚨
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