I recently purchased a 5-day unlimited eSIM.
Everything worked perfectly, but after about half a day, my connection became incredibly slow. Loading a simple web page caused lag, uploading photos took forever, so imagine trying to stream videos... It was practically impossible (it barely worked in very low definition).
I contacted customer service, first by email (no response), then via chat. After a little over an hour, someone finally replied. This person then took about 10 minutes to respond between messages. They kept sending me the runaround, directing me to the FAQ to change my carrier, APN settings, etc. I wasted over an hour on this and finally expressed my dissatisfaction. So they gave in and offered me a new eSIM for free. I deleted the first one and activated the new one, and it worked perfectly again... until... half a day later, the same problem occurred. I contacted support again, and someone finally told me that the first representative had given me the wrong answer. The reality is that if you buy an unlimited eSIM for a specific period, it's not actually unlimited! It's limited to 3GB per day, after which the speed is significantly reduced! This isn't mentioned anywhere when you choose and purchase an eSIM.
Also note that in the meantime, I was completely disconnected (even my other physical SIM card was blocked, so not only mobile data but also my regular phone line was down), and I had to deactivate and reactivate the eSIM several times to get back online.
In short, very disappointed. I'll go with a competitor next time, even if it costs more.
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eSIM4Travel belongs to FreshQ Inc. in Silicon Valley, CA, United States.
eSIM4Travel serves as an online service provider catering to travelers and is supported by telecommunications service providers. We offer competitive services empowered by an efficient network of online service partners
