Do not buy from this store. Here is what I experienced: I ordered on eskin store on the 10th of Oktober, to be informed after ordering that they have to restock all the items. Finally on October 24th they were shipped, to not arrive. It took 4 times contacting eskin customer service to tell them that somethimg went wrong according to what the tracking was showing. It was supposed to go to europe but instead shipped around the US never leaving the states. Customer service wasn´t helpful just sending again the tracking number which wasn´t the point. It took a long time on the help desk to get any sensible response that did not sound like an excuse or diversion from the situation. Finally I decided to file a complaint via Paypal. That got things moving and finally I got a refund on October 25th. And it took a lot time and effort. It seems it is not a well run business at all, no stock of products, maybe dropshipping, not reliable with customer support or shipping, tries to avoid taxes by declaring goods as gifts when shipped abroad saying that on the website. at a certain point I wasnt even sure if I would get refunded and the parcel shipping through the US and ending up at the same address as the company in a locker facility. Spare yourself the hazzle and buy somewhere where you actually get what you want in a timely and reliable fashion. See also eSkinStore reviews, it is the same company. and you will find quite a lot dissapointed customers,
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We know you’re busy, and we respect that busy lives require special consideration, which is why Eternal Skin Care offers expeditious spa services that enable our clients to achieve their skin care goals within limited windows of opportunity. Depen...
