I bought my Eskute Netuno in April 2023. I used it a bit through the summer and thought it was an OK bike for the money. Its motor is powerful and responsive and the range seemed decent. Its relatively cheap for what it is. Its never going to get you up any big mountains but for general off road use its absolutely fine.I was away for a few weeks and unwell with Covid for a whole after so hadn't used the bike for a couple off months. The battery then refused to charge. I contacted Eskute Customer services to request a replacement under the warranty. Their initial reaction was to say that the failure was my fault as I hadn't charged the battery for a while. I objected to this and asked them to show me where in the user manual where it states that the battery must not be left uncharged for an extended period. Apparently it does say this somewhere so be careful on this.To be fair to Eskute they agreed to provide a new battery due to my illness following my period away meaning that I couldn't use the bike. So fair play to them.
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Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.