The quality of the bikes is great for the price and as long as they work for you then this is great. The problems, however, are the times when everything doesn't work and you need to have support involved. They will send you replacement parts but you are responsible for fitting those parts, reasonable for standard bike parts of cables levers and pedals etc not so much as in my case where a new bottom bracket was needed. This is tricky replacement on most bikes yet Eskute bottom brackets have the torque sensor attached meaning it's well beyond my wheel house and of course no local bike shop will work on them. The customer service hide behind their horrendous warranty which will not cover even the basic level of customer care and on top of all that they don't have parts in the UK so even if you are happy 5o fit your own parts you will be waiting 15 days before you get hold of them
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Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.
