I Bought Eskute Nettuno pro , what a mistake did not work from moment it arrived yet again like many the battery was dead as a dodo. When reported they wanted me to run test for them and send pictures. They then admitted they have had issues with a few of these and wanted me to wait till they sent new one , but did not know how long as they had ordered more as they had no stock . No doubt due to all the failure. Now trying to return and they are doing everything they can to delay and give full refund. Just shows sometime you need to deal with solid company that can be trusted not so company the sells out of someone home garage they use for uk shipping. Do not trust this group.Update refund provided but this time they did what they said , they need to improve on customer service and have some sort of stock and service agreement with uk bike shops to smooth process. Maybe when they improve on this side things will improve. I agree with other Jenny is very polite.
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Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.
