I may have given Eskute 5 stars when I first bought my Polluno online, and rightfully so on sale at £899. But 17 months later, my battery just stopped working. The bike and battery were always well cared for, with indoor parking too. Looking at past reviews, battery failures seem to be a common occurrence.So I emailed support and discovered you only receive one response per day. It took a total of 11 days of trouble shooting the issue but on 09 Nov, support provided me with a 50% discount on a new battery. That was very appreciated given I'm out of my one-year battery warranty. All batteries were backordered too, but happy to report that I received the new battery on 06 December and my bike in working once again.As a footnote, when you pay for replacement parts with Eskute, the only option is by sending them a payment to their PayPal Gmail address. A little scary at first, but it went fine for me.An internet search will shows the issue with these bike batteries can be due to a bad Battery Management System board (BMS board). Now that I have my new battery, I was able to painstakingly take the old battery apart and I will replace the BMS to see if I can breath new life into this perfectly fine broken battery. All of the Samsung cells are in top condition so it's worth the £15 gamble.Eskute's an okay e-bike but if you can afford to spend £1,000 more, it may be worth your time if you are concerned about obtaining replacement parts quickly and for the foreseeable future. I learned there's a control box under the battery compartment so if that were to ever break, I hope that part is easily obtainable.
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Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.
