What an absolutely awful company. Since Anglian water cosied up with Suffolk water after polluting God knows how many river's they hiked their prices. I was paying £3 and £4 a week to each of them then when they joined forces it was hiked up to £13 week for both so just short of double -well somebodys got to pay their fines why not the poor customer!!. I have a water meter --a dodgy one. I live alone and im not here much as i do a lot of child minding for my daughters and son. I often take showers at their propertys . Essex and suffolk have me down as using more than a similar household - im down as one person which is somethinh they got right -similar meaning 1 or 2 people i expect.They say i use 3 times more than any other similar household. im supposed to be using 352 litres a day while similar households use 126 litres a day while water wise households --- THATS ME --- only use 105 litres aday I dont waste water and i dont bath i shower , quick ones at that. Ive stopped paying what theyre asking and will continue to pay much less until they check their meter as its wrong or they have a leak. My daughter worked for a housing association several years back and a resident had a similar problem. She handled it and got the resident a refund and compo for all the over payments and stress she had been through and il do the same, im not paying it end of. Ive already been in contact with Ofwat, CCW and the Water Ombudsman. I have written to essex and suffolk but my letter was ignored and their online contact is non existant .
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Essex and Suffolk Water is a water supply company in the United Kingdom
