Our toilets had all blocked up, reported to Essex water on the 6th explained on the 8th was my husbands funeral. They promised to be there on the 7th. Job assigned on the system for the 7th and later in the morning assigned to an engineer. Alas at 3pm a call to say “can’t make it today will have to be the 8th” explained the situation with the funeral . Answer oh we MIGHT be able to get there later after 6pm. Explained with no toilets working an all the people coming to the funeral MIGHT is no good . Explained if I left it till later would never get a drain clearing company to clear !! Still saying MIGHT be able to get there. Utterly useless !! Had to get them cleared and paid for myself. NO CARE, NO COMPASSION , USELESS .BROKEN PROMISES. UNDUE STRESS AT SUCH A DIFFICULT TIME. IAN you need customer service training and how to prioritise your day !! Common sense was not in place . Care and compassion MIGHT MIGHT abs useless
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Essex and Suffolk Water is a water supply company in the United Kingdom
