Essex and Suffolk water came out today (Wednesday) to fix a leak. I had called them before the weekend (Friday). The leak was on my front path one step above the location of the water meter. I knew that they would only repair the leak if it was within one metre of their meter and I pointed out that, as water did not flow uphill, they would conclude it was not their responsibility. Nevertheless, they insisted on digging a hole around the meter just in case the water was squirting up hill. I wasn’t happy so I phoned head office and asked whether I could pay to have the hole dug in the right place. But the answer was no. I would have to have a survey and a written estimate to have the hole dug in the right place. It was only free to have the hole dug in the wrong place. Meanwhile the hole was dug in the wrong place, no leak was found, and it was the end of the working day. They are going to fill in the hole tomorrow and next week it will be repaved. I now need to find someone to dig another hole one step higher. And no water since Friday. Madness.PS To add insult to injury they sent me an email saying the leak was fixed.Update They have arrived today to fill in the hole. In order to do this, they need to drain it of water. I have pointed out that when I turn the water on, which I have to do from time to time to fill the bath and my containers, their hole will be flooded possibly undermining their infill; especially once the concrete paving has been re -laid. But apparently it is policy to fill it in.Update: Following a telephone conversation with head office I have managed to delay the filling in of the unnecessary hole.
Claim your business profile now and gain access to all features and respond to customer reviews.
Essex and Suffolk Water is a water supply company in the United Kingdom
