My direct debit suddenly jumped from £93/month to £180/month. Recently had a smart meter fitted and it would seem that the old meter was faulty as historic bills show a massive jump on in useage in the final months of the old meter. New meter now shows normal useage. Customer service couldn't grasp that there is no way I could possibly use that much water over the winter of 2024/2025. They agreed to put my direct debit back to £93 and monitor future useage. Last months direct debit left my account for £93 but just checked my bank and they have again taken £180 this month. Joke of a company.
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Essex and Suffolk Water is a water supply company in the United Kingdom
