Rang this shower of a company yesterday 5/03/25 and had a bad experience with two people on customer service. They were rude and insulting accusing me of shouting, I was in extreme distress trying to contact them over the last three days by phone only to be be told by automated message there would be a 55mins wait until they answered the phone. Every time I rang them over a 3 day period I kept getting this message. I told them I am on priority list because of mental health and I was not shouting, but distressed of trying to get them to answer the phone over a three day period. They had no concern for my mental health even though they are aware of it and just offered an insincere apology for talking to me rudely, I wouldn't accept their apology and told them they were insincere and should treat people better on the phone instead of acting like bullies an d being abusive to me. They didn't like that at all and accused me of being racist because I asked to speak to a black person as they know how to treat people with mental health, I then informed him how can I be racist when I am white and so was he. He put the phone down on me and I ended up with the mental health crisis team coming to see me over the way I was treated by this person, They told me I was very distress and if they didn't realise this they need mental health training.
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Essex and Suffolk Water is a water supply company in the United Kingdom
