Received a text out of the blue stating that there was an investigation into reports that our water supply was discoloured. On it there was a link if we wanted further information or help. I thought it looked like a scam so ignored it. The following day, however, our water was, indeed discoloured, so I clicked on the link and reported it. The following day, two gentlemen turned up, wearing overshoe protection, overalls and masks (impressive as I'd previously been shielding) gave full explanation as to what it might be (including that the water was safe to continue to use) and did a mains flush in the street. Then came in to inspect the water in the property. Very happy with the outcome.
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Essex and Suffolk Water is a water supply company in the United Kingdom
