In March paid half yearly bill as I have done before, as I knew I would be moving in the near future, only to receive on the 12th May a bill from them stating that I was a debtor which is not the case, there was also the threat of them placing a mark on my credit rating.I immediately paid the second half and phoned them was told by a rude and unhelpful member of staff that it was my fault, I had told them that we would be moving she asked for my date of birth and I wondered why I was concerned over these threats I believe that this was intimidation and bullying as I am a pensioner, I am disgusted at the treatment I received as on my account it offered me the option to pay the full or half yearly payment what is the point of offering this when they are going to threaten customers if they choose the half yearly there service is extremely poor. Made a complaint getting nowhere.
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Essex and Suffolk Water is a water supply company in the United Kingdom
