I am so angry right now. One of E&S men came and fitted a new water meter ( i know they are paid by how many meters they install ) so as you can imagine they are rushed. Because he never fitted it properly one end was loose the other end was tightened to much that ut broke the seal so now we had leaks from both ends in my 85 years old mother. They admitted fault straight away told me not to worry it's just a matter of righting my mum a cheque that was until they realised that the living room carpet cost. Just got a phone call telling me they will pay for hall lineo but not the living room carpet as we didn't call straight away when the leak started which doesn't make sense as we didn't know where the leak was coming from until it spread to the carpet from under the lineoso as soon as we did know we told they. We then done everything they told us to do. This is just a terrible way to not pay a 85 year old woman to replace her totally water damaged carpet because of the negligence of one of there workers. Updated on the 01/08/25. I've given another 3 stars making it now 4 stars. I've done this because after a bit of to and throwing they admitted liability and gave my mum the money needed to replace and fit carpet in lounge and lino in the hallway. My mum and I and now very happy and satisfied with the outcome, i didn't give the full 5 stars as it should never of happened in the first place. Thanks to all the people at Essex and Suffolk who sorted this out for my mother 😊
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Essex and Suffolk Water is a water supply company in the United Kingdom
