Absolutely appalling company. three times i've called customer service today... 1st inadequate wrong advice. 2nd couldn't get through requested call back, eventually called back 45 minutes later... was putting me through to emergency appointment book and cut me off! Now have a 50 minute wait time. Still have water seeping into my living room floor. Initial automated messages says how customer care is so important - ABSOLUTE RUBBISH! The complacency and incompetence of this company is off the scale. Tried to log complaint on their website... guess what, you can't even do that as website address 'not recognised'. Greedy, useless company.
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Essex and Suffolk Water is a water supply company in the United Kingdom
