I wish I could give more than 5 stars.I moved into my house 6 months ago and noticed that every water bill I receive is estimated. I decided to find my meter and give an up to date reading.Unfortunately I couldn't find the meter where it was supposed to be. I phoned E&S Water but the automated voice gave a ridiculous waiting time so I hung up.After searching around on their website I found a facility for sending the company a message, which I did. I received an automated email reply advising that replies could take up to 10 days. To be honest I thought that I may not hear anything back.Today, 7th October, about a week after sending the message, I received an email advising that an engineer would call within the next 4 weeks.I couldn't believe it when, 5 hours later - yes the same day, an engineer knocked on my door. He had cleared away the gravel from the lane outside my property. He showed me the meter, took an up to date reading, covered up the meter with gravel and even gave me a card where he had drawn a little sketch showing where my meter is.It is easy to get annoyed when it takes so long to speak to someone on the phone, as I often do, but I take it all back when the service given is as outstanding as this experience has been.E&S Water, thank you for such first class service and please give your engineer my thanks, he was very helpful.
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Essex and Suffolk Water is a water supply company in the United Kingdom
