At best incompetent, at worst dishonest. E&SW claimed to have read our meter last year and submitted a bill for twice our normal usage. We checked our meter and the display was filthy and impossible to read. Once we’d cleaned it up, the figure was half the usage they’d billed us for. This year, ‘due to COVID’ (although how this prevented meter readings I’m not sure as ours are outside on the public highway) they estimated our bill - at 50% higher than our actual usage - and again I had to get on my hands and knees in the street with torch and binoculars to submit the correct reading. Goodness knows how many people they consistently get away with overcharging (because how many in reality are going to get down on their hands and knees on the pavement and stick their arm down a spider web-infested hole in order to check?). Really wish I could change suppliers.
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Essex and Suffolk Water is a water supply company in the United Kingdom
