ESW's account management has just caused me a major problem with my credit rating. Accidentally underpaid my April 2023 bill by 30p (on a £68 bill) due to finger problems. Received no reminders or follow-ups from ESW about this so was unaware. They then added the 30p to my October bill which was settled in full and on time. Still wasn't aware of the 30p issue. Shortly afterwards my credit rating is severely downgraded due to a 'missing payment' to ESW.ESW tell me that no reminders are sent for such small amounts, so for 6 months they were reporting the missing 30p to the credit agencies. This goes directly against their published policy 'Managing Debt 2022 v4'
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Essex and Suffolk Water is a water supply company in the United Kingdom
