For anyone who might have read my review earlier, I will correct myself after a call from eTax.com. The pointed out that the forms can be reviewed online. As to my experience since I was not getting a refund and normally specifically have the forms more visibly available, I did not see some extremely small lettering under the refund amount that said View the forms. I will give eTax credit for calling me to explain and they are refunding my payment.I would not even give them a star. I first had searched freetax.file and when I opened the website it was etax.com. I didn't really think too much about that. I went through all the steps with them expecting so see my completed tax return before filing and to be able to download a copy for my files. They did ask if I wanted to keep their services to store a copy of my form & I made the mistake of saying yes. Once I put in my card data, they immediatly both filed my return without me seeing it and charged my debit card. And, I did not get a copy of my return and there is no place on the account to download a copy. Then they immediately said the IRS had accepted my return and two seconds after said the IRS had rejected my return because someone had already filed using my Social Security number. They told me to recheck my information with them, make any corrections with them and refile. I checked and there were not errors. Now I have to call them to discuss the issue and actually, I want my payment to them returned for this horrible experience which I have never had filing before and I am 74 years old. In the meantime, a provider who filed for me in the past is attempting to help me, and I am seeing bad reviews for this company. If they do not set things right with me, I will file a complaint with the IRS. I feel like I have been scammed.
Claim your business profile now and gain access to all features and respond to customer reviews.
