Order placed 6/13/24. No word until I reach out 6/18. Website states same day if not next day shipping. No emails on order confirmation or shipping. No phone number to call. Send email, attempt to use online chat but not managed went unanswered for several hours during business hours. Checked back next day and was told issue was escalated. Did not hear anything, on 6/20 2 business days later, I write an email stating to be contacted immediately at business open. Did hear back that the microfiber mit I ordered was out of stock. Ethos website states if an item is out of stock "Customer Care" will reach out, which apparently takes many business days and threatening to do. I requested immediately to overnight/2 day ship the remaining items because of the ball being drop by customer service. I do not hear back and today get a generic email thanking for my patience and expected shipping time is 3-5 business days. Ethos completely ignores the customer and does not follow up when items are out of stock leaving them hanging and do not follow up on 'escalated' requests in a timely matter. If Ethos simply would've reached out to me next business day to say the Mits were out of stock, I would've thanked them for the communication and ask they ship the rest of the order and refund the mits and everything would be fine. I have plenty of mits, I just wanted to try theirs. I ordered 2 of everything to give to the people whose motorcycles I am paint correcting and coating. Customer service is simply horrible, they do not communicate, and they do not attempt to make things right after dropping the ball. Now I have two motorcycles all apart that I have to resemble and disassemble, if I ever receive the products. If customer service is important to you and communication, do not buy from Ethos. I been a 3D fan for many years and wanted to give someone else a shot and try their products.
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Ethos Car Care blends professional-grade detailing chemistry with weekend-warrior simplicity. Born in Southern California’s car scene and now manufactured in Nevada, we formulate graphene-infused coatings, pH-neutral shampoos and interior dressings that give show-car results without a shop full of equipment.
