Based on my experience in early 2026, Etihad is below average as an airline in several respects (buggy website, poor customer service, unfriendly policies, misleading offers). Personally, I'll avoid them, at least for now.
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At Etihad, we know that having the power to make your own decisions leads to great things. That’s why we’ve created a way to customise exactly how you want to travel.
Travel light or travel heavy with extra baggage. Enhance your Economy experience or upgrade to a Premium one. Book an airport pick-up or pick your favourite seat – or two or three! The choice is yours.
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