Update: I bombarded them with emails and spoke to my bank who advised me to write a complaint to Erasepix W - support at easepix coEtool support at etool.aiThey asked for last 3 of card number, my email address and a screenshot of payment. I felt uneasy about this and spoke to the bank again, they have blocked any further payments and advised me to send the info they requested. I was very careful not to share anything else. They offered me a 50% discount which I declined and said I wanted a full refund. I got an email today saying the refund has been approved and hopefully £49.90 will be back in my account inside 7 days. Do not be deterred if they don’t refund you your bank will take up the case but you have to give etool hell and 7 days to refund you before the bank will dispute the payment for misrepresentation.Minus stars, got ripped off too, going to try bank recharge
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