Our toothbrush broke (on/off button fell off). After nearly a month of back and forth with their 'support', they initially said they'd send out a replacement. They then completely cancelled this because it wasn't purchased directly from them (Lookfantastic). They said we'd have to go them to resolve it instead. It shouldn't matter where you purchased the product, it is faulty and they should have sorted this. Will go elsewhere for a new one.
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