Was gifted the electric toothbrush. Loved it. Whilst changing the brush head I'm not sure what happened but the brush never vibrated properly. I emailed the company to explain, I received a reply within hours and was asked to send a short video of the brush and tried the troubleshooting tips given to me via email. Fiona was extremely helpful in this regard. Once I had details of the purchase, a brand new brush was sent out and received in 2 days. Amazing customer service & after sales service.
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