Bought Czech currency from Salisbury branch and found out once I got to the Czech Republic that 10% of my spending money was old currency not in use since 2022. Nowhere I went would accept this money.
What if it had been 50% or more? What would I have done in another country with not enough money for food or transport?
Spoke to customer services who offered to buy it back at same rate as I paid. The question of how this could happen as wasn't answered, very vague. They also said it wasn't important enough to escalate.
That's no good to me as I needed that money there. Couldn't afford to do everything that I had planned because of it. Really made my trip stressful and embarrassing to have people not accept my money.
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eurochange is one of the UK's leading foreign exchange experts, specialising in travel money, international payments, money transfers and remittance services for retail, business and banking customers.
With over 240 branches throughout the UK and a significant online presence, eurochange adds value to every customer's journey, offering great rates and service alongside inspiration and expertise.
eurochange takes care of thousands of transactions daily across over 50 currencies (the widest range on the market), including US dollars, euros, Turkish lira and more, providing travel money in cash and on the eurochange Travel Money Card, powered by Mastercard®. It also offers Western Union transfers, eurochange Travel Insurance, provided by battleface and a currency buy-back service, including a 90-day Promise for improved rates (Ts&Cs apply).See more
