After 3 months of dealing with Europa about a business import from Spain, i am left to draw the conclusion that this company are some form of fancy scam artist.I paid up front Hundreds of pounds for the shipping service from Spain to the UK for a pallet of goods, a little pricey but i thought fair enough as long as they get here on time its acceptable.First issue, which i forgave as mistakes happen, they delivered my shipment to a random person 2.5 hours from my workshop and then argued about it! After embarrasingly realising their error, they did make good efforts to recover and finally 3 weeks later i had my goods a bit worse for the many drops.The real issues came from here onwards, I got hit by a stealth invoice for £49 for "customs clearance admin charges" (never explained when first paying for a door to door service). After asking them to kindly refund it after all my hassle of wrong delivery etc, they rudely replied no!! So whatever i didnt need the hassle, i paid it and moved on. Now 3 weeks later they raise ANOTHER invoice for £49 for the same thing, apparently according to them its a double charge for customs per shipment?! Madness, at this point i cant give them anymore money, its some kind of a scam.Almost impossible to get hold of anyone at Europa, my account manager "jeni honeyman" ignores all my emails and calls.I have no idea where its going to go but im considering reporting to trading standards at this time.I desperately ask you to learn from my pain and never use this company, they deserve to go bankrupt for beyond poor service.
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We’re dedicated to transporting getting goods from A to B on time by air, road and sea and with expert 3pl, and warehousing facilities we can store, pack and despatch. European road freight, air freight, sea freight and logistics.
Europa Worldwide Group – we have a passion for logistics.
