Unbelievably awful.We imported a large circus rig. We are a circus arts business but were not expecting to be dealing with the bunch of clowns that run Europa. Seriously Europa how can you provide such dreadful customer service.Your staff were extremely rude and abrupt. Some of their emails were laughable. Why don't you give your customers a clear outline of the process like other freight forwarding companies do ? Something like 1. Your items have arrived 2. How would you like to pay ?(The paperwork on this was baffling )and why you try to automatically assign everyone with a credit account is a mystery , we had to ask if we could pay immediately (apparently known as a COD account)3. Why don't you promptly inform customers of the amount to pay ?4.could you inform customers mmediately when you have received their payments, and also inform them when the item is released ? Wouldn't it be good if you Inform customers when the items leave the warehouse ?Europa you prefer not to do any of this, but leave the customers to try and navigate their way through a baffling system with out customer support, unhelpfully not answering phone calls.We can't believe one particular member of your staff actually lied to us saying that our item had not been cleared for release, when we could see that she had been copied into an email informing her that our item had been released.Please Europa read your reviews and do something about them.Employ some staff with some basic customer service skills.Outline the process for customers on your website.It was a very unpleasant experience dealing with your company.
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We’re dedicated to transporting getting goods from A to B on time by air, road and sea and with expert 3pl, and warehousing facilities we can store, pack and despatch. European road freight, air freight, sea freight and logistics.
Europa Worldwide Group – we have a passion for logistics.
