I had a very bad experience with this forwarder for an international import shipment. To get my shipment done smoothly, I tried to contact them ahead but 'no, get away, I will contact you when I am ready'. Fine, I will wait. When the shipment arrived the port, I responded each email from them within 30 mins with all the documents and information they were requesting. Settled the invoice of duties in less than 15 mins. But they never confirm the receipt of payment or a delivery date. I asked like 3 times before getting a respond. On the 'delivery date', I waited until the closing hours without seeing the delivery. Sent them the email and got a reply the next day: held by customs. Can't you tell your customer a day before or on the delivery date you promised? Is it a joke?
Claim your business profile now and gain access to all features and respond to customer reviews.
We’re dedicated to transporting getting goods from A to B on time by air, road and sea and with expert 3pl, and warehousing facilities we can store, pack and despatch. European road freight, air freight, sea freight and logistics.
Europa Worldwide Group – we have a passion for logistics.
