I rented a vehicle for 16 days with a return location of Glasgow Airport. The service agent advised that there was damage to the car wheel covers which was noted and that it would be on the rental agreement. I took video of the scrapes on all for hubcaps as evidence. Upon returning the vehicle the agent advised there was damage to the wheel covers and took photos. She then asked me to sign the return documents and advised that if I refused the rental would be kept open. About two months later they then charged me £135 for damage to the hubcaps...even though I had proof they were damaged and it was noted on the rental agreement with the Carlisle office.Europcar is the absolute worst car rental company you can ever deal with...especially if they see you don't reside in the UK. This is the second time I've rented off of them with similar results...a scam additional charge.Fool me once shame on Europcar, fool me twice shame on me. Europcar management are scum.
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