Disgraceful! Doubled the booking price in add-on fees and additional charges, values for which were taken from the holding deposit paid at Faro airport – some of which Europcar would have know at the point of booking. A clear lack of transparency which cost me more than twice the quoted price. Contract was not formatted in English, instead terms communicated verbally HOWEVER additional charges we not made plain. Having raised a complaint, Europcar claim my signatures on documentation (in a language I do not understand) serve as acceptance of terms of add-on services and additional charges and refused to offer refund. Scandalous behaviour from a service based enterprise, will not use again.
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