I had a very disappointing experience with Europcar. I arrived on time to pick up my car, but the staff refused to give it to me, saying they were closing and had already locked the keys away — even though my booking clearly showed a 1 pm pickup, and I had already completed the online check-in for a faster process.Europcar’s own system allowed me to make this booking for Saturday at 1 pm, so it is unacceptable that their staff then refused to hand over the car. I submitted a complaint explaining that I was there on time, but their staff did not provide the vehicle.To make matters worse, Europcar later attempted to charge me £102 for a “no-show,” even though it was entirely their fault. After further emails, they finally refunded the money — but there was no apology or compensation for the inconvenience caused.It is disappointing that Europcar can take money without providing the service and then offer nothing to make it right. This experience has completely destroyed my trust in the company.
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