Absolutely abysmal experience from start to finish. I paid for a plug in hybrid (and specifically opted not to choose electric given that I was going on a very long journey). What car do they give me? An electric car. I said it was not what I paid for or at all suitable for my needs, but the answer was essentially "take it or leave it, it's all we have". To add insult to injury, the car absolutely stank of smoke and left all our belongings with the same smell.We then experienced a puncture and customer service was unimaginably bad. Every single person we spoke to gave us different (and completely contradictory) information.We had to leave the hotel we were staying at and no-one could come and fix the puncture in time, so I was told to get it collected by the AA and that I didn't need to drive it back to London some 500 miles away. However, I was then charged a one way fee, despite the fact I couldn't exactly drive a car with three tyres 500 miles.Finally, a few days later I was served with a damage report and charged hundreds of pounds, despite the fact that the damage was not visible in the video I took when the car was collected by the AA.Do not use this company. You will regret it. There is a reason why they have a 1.7 rating on here. In my view, that is far too generous.
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