We booked a Jeep Avenger through the Europcar UK website for our family holiday in Italy. The car was clearly advertised as fitting 3 luggage bags – which sounded just about right for our family of four travelling for 10 days. Based on that, we went ahead and booked in good faith.When we arrived at Venice airport, we quickly discovered that the car could only hold one suitcase in the boot. Not three. Not even close. We were standing there late at night, with two kids, tired from travelling, and absolutely nowhere to put our bags.The only option Europcar gave us was to pay a lot more for an “upgrade.” The only car available was an automatic, which I don’t drive. That meant my husband had to do all the driving for the entire trip, which added even more stress on top of the unexpected cost.When we got home, I complained and provided screenshots of Europcar’s website showing the Jeep Avenger with “3 luggage” icons, alongside AutoEurope’s site that shows the same car correctly as only 1 luggage bag. To me, that’s misleading advertising.Sadly, Europcar has just brushed it off. They keep repeating that I signed the paperwork (which of course I did, because I trusted their website information!) and have now closed my case saying it’s “resolved.” It really isn’t.So not only did we end up out of pocket, but we also had a stressful start to our holiday and no acknowledgment from Europcar of their mistake. I’m now taking it further with my credit card company and reporting them for mis-selling.If you’re thinking of booking with Europcar, please don’t trust the luggage capacity advertised on their website. It’s misleading, and if you get caught out, you’ll be the one paying for it.
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