I booked a car online on 01/08/25 for collection from Newcastle Airport on 08/08/25. However due to a glitch on their website TWO amounts of deposits of £102.10 each were taken from my bank. Having made 4 phone calls, and written a letter to the company they have still not refunded the second deposit that was taken and still owe me £102.10. Three of the phone calls I made they kept me waiting a while, then hung up the phone. The fourth phone call to them was transferred to a completely unrelated company. Having got nowhere I wrote to to the company along with a bank statement showing their error. But still no refund. Hence I consider their service very poor and I would certainly never use Europcar again.
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