The guy on the desk when we picked up the car at Bristol Airport was rude and unhelpful. He tried to charge us £500 to upgrade to a Volvo when it's in the same category of the car that we booked. After telling him we aren't paying it, he was making up different random prices to make us upgrade. He was reluctant to show us the car and said to us "I finish in 5 minutes we'll have to be quick" and he told us that we were being rude. He was more interested in texting on his phone. We were not being rude but simply making sure we take the right car that we are happy with as we had a long journey. We complained to Europcar Customer Services but we had a fob off response. We want it dealt with properly. There was previous damage that wasn't recorded on the sheet of paper and I was blamed for the damage when I dropped off the car. There was an unauthorised charge of £82 taken from my bank account. Please return the deposit and the £82. Shame really as previous times have been positive but this time has put us off going to Europcar again.
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