I was provided a replacement van by Europcar following a vehicle collision, and the experience was extremely disappointing.The van was in poor condition; dirty, visibly damaged, and clearly not suitable for professional use. It had food remnants in the seats, rust, scratches, and chemical residue in the tailgate. Europcar admitted it was one of their older vehicles but still deemed it acceptable for hire.To make matters worse, I was incorrectly charged £22 for fuel, despite returning the van with a full tank and providing proof. Europcar acknowledged the error but still took the money from my account and told me to wait up to 10 working days for a refund.I raised a formal complaint and requested compensation for the time, stress, and disruption caused including the impact on my health and professional responsibilities. Despite clear evidence and acknowledgment of their failings, Europcar refused to offer any compensation and closed the case.As a senior manager in a global company, I expect a basic level of service and accountability. Europcar failed on both counts.I would not recommend Europcar to anyone seeking reliable, professional service — especially for insurance-related rentals.
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.